jeja9 Privacy Policy
Your privacy matters to us. This policy explains what personal data jeja9 collects, why we collect it, how it is used, and the rights you hold as a jeja9 member in Bangladesh.
1Introduction
jeja9 ("we", "us", "our", "the Operator") is committed to protecting the personal data of every individual who accesses or uses the jeja9 online gaming platform at jeja9.org (the "Platform"). This Privacy Policy ("Policy") sets out in clear terms what personal information we collect from you, the lawful basis on which we process it, how we use and protect it, with whom we may share it, and the rights available to you in relation to your personal data.
By registering a jeja9 account or by continuing to use the Platform, you acknowledge that you have read this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to request account closure.
2Information We Collect
jeja9 collects personal data through several means, including information you provide directly during registration and account use, data generated automatically through your use of the Platform, and information received from third-party partners. The categories of data we collect are summarised below:
| Data Category | Examples |
|---|---|
| Identity Data | Full name, date of birth, gender, nationality, government-issued ID number |
| Contact Data | Email address, phone number, residential address (Dhaka, Chittagong, Sylhet, etc.) |
| Financial Data | bKash / Nagad / Rocket / Upay wallet numbers, bank account references, transaction history |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps |
| Behavioural Data | Games played, betting history, session duration, bonus usage, responsible gaming tool activations |
We collect only the minimum data necessary for the purposes stated in this Policy. We do not collect sensitive data such as racial or ethnic origin, religious beliefs, or biometric data unless specifically required by applicable law or KYC regulation.
3How We Use Your Information
jeja9 processes your personal data for the following purposes, each of which is supported by a lawful basis as described in Section 4 of this Policy:
- Account creation and management: to register your account, verify your identity, maintain your account profile, and process your login credentials securely.
- Payment processing: to verify payment methods, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported banks, and to maintain accurate financial records for KYC and anti-money laundering compliance.
- Customer support: to respond to your queries, complaints, and requests via our support team, including responsible gaming assistance and account modification requests.
- Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and other illegal activity on the Platform.
- Responsible gaming monitoring: to identify patterns of potentially problematic gaming behaviour and to enforce any responsible gaming limits, time-outs, or self-exclusion periods you have set.
- Marketing communications: to send you promotional offers, bonus notifications, and platform updates where you have given consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time via your account settings.
4Legal Basis for Processing
jeja9 processes your personal data on one or more of the following lawful bases, as applicable to each processing activity:
- Contractual necessity: processing required to perform our contractual obligations to you, including account management, payment processing, and delivery of gaming services as described in the Terms & Conditions.
- Legal obligation: processing required to comply with applicable laws, including KYC identity verification, anti-money laundering obligations, and any applicable regulatory reporting requirements.
- Legitimate interests: processing carried out for the purposes of fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where these interests are not overridden by your fundamental rights and freedoms.
- Consent: processing for marketing communications, targeted promotional offers, and non-essential cookies, where you have provided specific, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
How jeja9 Protects Your Data
jeja9 employs multiple layers of technical and organisational security to protect your personal data at every stage of its lifecycle on the Platform.
256-Bit SSL Encryption
All data transmitted between your device and jeja9 servers is protected by 256-bit SSL (Secure Socket Layer) encryption, the same standard used by leading banks and financial institutions worldwide.
Access Controls
Access to personal data within jeja9 is restricted to authorised personnel only, on a strict need-to-know basis. All internal access is logged and subject to regular audit review.
Secure Data Storage
Personal data is stored on secure, access-controlled servers. Data at rest is encrypted using industry-standard protocols. Backup systems are maintained with equivalent security controls.
No Sale of Personal Data
jeja9 does not sell, rent, or trade your personal data to any third party for their independent marketing or commercial purposes. Your data belongs to you.
Your Rights Are Respected
jeja9 provides a clear process for exercising your data rights, including access, correction, erasure, and objection. All rights requests are handled within 30 days of receipt.
Responsible Gaming Data
Data collected through responsible gaming tools (deposit limits, self-exclusion records) is treated with the highest level of confidentiality and is never used for marketing or shared with third parties beyond what is legally required.
5Sharing Your Information
jeja9 does not share your personal data with third parties except in the limited circumstances described below. In all cases, third parties who receive your data are required to handle it in accordance with applicable data protection principles and are not permitted to use it for any purpose beyond what is specified:
- Payment service providers: your financial data is shared with payment processors (including bKash, Nagad, Rocket, Upay, and partnered banks) only to the extent required to complete your requested deposit or withdrawal transaction.
- Game content providers: technical session data is shared with licensed game providers including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and Microgaming solely for the purpose of delivering and authenticating game sessions.
- Regulatory and law enforcement authorities: where required by applicable law, court order, or regulatory directive, jeja9 may disclose personal data to competent authorities, including for anti-money laundering and counter-terrorist financing reporting obligations.
- Business successors: in the event of a merger, acquisition, restructuring, or sale of all or part of the jeja9 business, your personal data may be transferred to the successor entity, subject to equivalent privacy protections applying to the transferred data.
6Cookies and Tracking Technologies
jeja9 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The following categories of cookies are used:
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for the Platform to function. These enable login sessions, security tokens, and core navigation. Cannot be disabled without breaking core functionality. |
| Analytics Cookies | Used to understand how players interact with the Platform — pages visited, session length, error reports. Data is aggregated and anonymised where possible. |
| Preference Cookies | Store your language and display preferences so the Platform remembers your settings between sessions. |
You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from using certain features of the Platform, including logging in to your jeja9 account.
7Data Retention
jeja9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, or as required by applicable law. The following general retention periods apply: account data is retained for the duration of your account plus a minimum of five (5) years following closure to satisfy AML record-keeping obligations; financial transaction records are retained for a minimum of five (5) years; marketing consent records are retained until consent is withdrawn plus one (1) year; technical and session logs are retained for up to twelve (12) months from the date of generation.
When the applicable retention period expires, jeja9 will securely delete or anonymise your personal data so that it can no longer be associated with you. Where complete deletion is not technically feasible (for example, backup archives), we will isolate the data from further processing until deletion is possible.
8Your Data Rights
Subject to applicable law, you have the following rights in relation to the personal data jeja9 holds about you. To exercise any of these rights, contact our support team using the details provided at the end of this Policy:
- Right of access: you have the right to request a copy of the personal data we hold about you, together with information about how it is processed.
- Right to rectification: you have the right to request correction of any personal data we hold about you that is inaccurate or incomplete.
- Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful — subject to our legal retention obligations.
- Right to restriction: you have the right to request that we restrict processing of your personal data in certain circumstances, for example while a correction request is being assessed.
- Right to data portability: where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
- Right to object: you have the right to object to processing of your personal data where we rely on legitimate interests as the lawful basis, including profiling for direct marketing purposes.
jeja9 will respond to all verified data rights requests within thirty (30) days of receipt. In complex cases we may extend this period by a further two months, in which case we will notify you within the initial thirty-day period and explain the reason for the extension.
9Payment Data and Financial Security
jeja9 takes the security of your financial data with the utmost seriousness. Payment method credentials — including your bKash, Nagad, or Rocket wallet numbers and any bank account details — are stored in encrypted form and are never transmitted or stored in plain text. Payment processing is handled exclusively through secure, vetted third-party payment gateways. jeja9 staff cannot view your full payment credentials at any time.
In the event of a suspected data breach affecting financial data, jeja9 will notify affected users as quickly as practicable and will take immediate steps to contain the breach, assess its scope, and implement remedial measures. jeja9 will cooperate fully with any investigation by relevant authorities.
10Children's Privacy
jeja9 is an adult gaming platform strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account will be suspended pending investigation.
11International Data Transfers
As jeja9 operates an international platform serving players in Bangladesh, some of your personal data may be processed on servers or by service providers located outside Bangladesh. Where such transfers occur, jeja9 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that which applies within Bangladesh. We engage only with third-party processors who maintain adequate data protection standards and who are bound by contractual data processing agreements.
12Security Measures
jeja9 implements and maintains a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for data at rest, role-based access control for internal systems, regular security assessments and penetration testing, and staff training on data protection obligations.
While jeja9 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is entirely secure. We cannot guarantee absolute security, but we are committed to addressing any security incidents promptly and transparently, including notifying affected users and relevant authorities in accordance with applicable breach notification obligations.
13Changes to This Privacy Policy
jeja9 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and will make reasonable efforts to notify registered users via their registered email address or via a notification within the Platform.
Your continued use of the Platform following any update to this Privacy Policy constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically to stay informed about how your personal data is being protected.
14Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data jeja9 holds about you, please contact our support team. We are available 24 hours a day, 7 days a week. Please note the email address below is provided as plain text only and is not a clickable link.
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